Your data rights
1. What you can ask for
- A copy of the personal data we hold about you
- Correction of anything inaccurate
- Deletion, where the law allows
- Restriction of processing
- Your data in a portable format
- To object to processing
- To withdraw consent at any time
2. How to ask
Use the form below, or write to admin@kitcha.ng directly with the same details. Either way, we may ask you to confirm your identity first, so that we do not hand your data to somebody else.
3. How long we take
Within 30 days. If a request is complex we will tell you and explain why.
4. Cost
Free. We may charge a reasonable fee only where a request is repetitive or excessive.
5. If you are not satisfied
You can complain to the Nigeria Data Protection Commission at ndpc.gov.ng.
6. Deleting your Kitcha account
You can delete your Kitcha account yourself, at any time:
- In the Kitcha app: open Profile, then Settings, then Delete account.
- On the web: log in, open your profile, then Delete my account.
- By email: use the form above and choose Delete my data, or write to admin@kitcha.ng.
We cannot delete an account while an order is still being prepared or delivered, or for 7 days after your last delivery, so that we can reach you if food ever has to be recalled. We also cannot delete it while there is money in your wallet, so send it to your bank first.
What we delete: your name, email, phone number, password, photo, saved addresses, family members, dietary preferences and allergies, and every way of signing in. Any active subscription is cancelled.
What we keep: records of your orders, payments and support conversations, no longer linked to your name. The law requires us to keep financial records, and we need them for refunds, disputes and food-safety cases. We keep them only for as long as that purpose lasts, as set out in section 12 of our privacy policy, and then delete or anonymise them.