Straight answers.
No running around.

You set a meal timetable. What you want, how you want it cooked, who each meal is for, what time it should arrive and where it should go. We cook it fresh and bring it to you. That is the whole thing.

No. You can order a single meal for a single day whenever you like. The plan exists because it saves you the thinking, not because we want to tie you in.

Once a day or three times a day. Daily, weekly or monthly. For yourself, or in bulk for the whole family. You set the rhythm and you can change it.

We open area by area rather than all at once, so we can actually deliver when we say we will. Tell us your area when you build your plan and it genuinely influences the order we open in.

Yes, and it is most of what we make. Jollof, soups, swallow, stews, rice dishes, and the bread and drinks that go with them. You can also order soup by the litre when the house is full.

Every meal is cooked in our production factory on the day it is for, by our own cooks, from ingredients we source ourselves. Nothing is cooked ahead and warmed up later.

Tell us once, per person. Allergies, restrictions, health conditions, and what they are aiming for, whether that is losing weight, training, or simply eating better. Every meal that person gets is built around it, and their food is prepared on separate boards and in separate containers.

Yes, before you choose, not after it arrives. Calories, protein, carbohydrate, fat, fibre and sodium are worked out for every dish at the portion size you are getting. They are close estimates from our recipes, not laboratory analysis.

Yes, and this is the part people use most. Decide who gets what and when. Your lunch goes to your office, the children's food goes to their school, dinner is waiting at home. Different meals for different people, one plan, one bill.

Home, work or school, and they can be different for different people on the same plan. You choose the time and the place for each meal.

Yes. Office and workplace feeding is open now, and it works the same way for more people: one schedule, one delivery, one invoice. Schools, hospitals and estates need a different operation and are not open yet, though you can register interest and we will come to you first.

Yes. Set what you want to spend for a day, a week or a month, and the plan is built around that number rather than the other way round. You can watch it as you go, so nothing surprises you at the end of the month.

Food comes out of your Kitcha wallet, which you top up by card, transfer or USSD. Your money is not with us, it is in a real bank account: the wallet runs on Embedly, a Sterling Bank service licensed by the Central Bank of Nigeria. Whatever is left in your wallet, you can take back out any time.

Yes, any time before 9pm the day before. Empty days carry no charge at all. If you are travelling, leave the week half empty.

We plan every run to reach you inside 30 minutes of your window opening. That is the target the whole operation is built around, and when we are going to miss it, we tell you before you have to ask. If the food is wrong or below standard, we check our own records rather than take your word for it, and put a replacement or a refund in your wallet. If we miss a meal on your plan, you don’t pay for it.

Yes, any time. You can ask us to delete it, send you a copy, correct something, or several other things. Use the data request form, or write to admin@kitcha.ng. We reply within 30 days.